Frequently asked questions
What happens in the event of bad weather?
We will make a call 24 hours in advanced to the booking date as to whether your booking will go ahead. We do not offer refunds however, a credit can be given or a change of date will be made to suit.
Do you have a cancellation policy?
Yes! We understand that things can happen and life gets in the way. We require 7 days notice if you are wanting to cancel your booking. If cancelled 7 days or more in advanced you will be offered a full refund or your payment can be credited to your next booking. If cancelled in the last 48 hours before the booking date you will be charged a 10% catering fee in addition to your payment being tranferred to your next booking. ( No refund will be offered if less than 48 hours notice ).
Is your venue BYO?
Our venue is BYO for picnic bookings only. Wine and beer only. (No Spirits)
Do you offer refunds on your in store products?
We don't offer refunds for change of mind however, we do offer refunds or a store credit if product is faulty. If you change your mind about one of our products a store credit will be given.
Is your premesis wheelchair accessible?
Our grounds, picnic and sitting areas are all wheelchair accessible however our boutique is not wheelchair accessible as of yet.
Is there parking on premesis?
There is limited parking on our premesis however there is street parking available.